HostBooks’ Customer Satisfaction Policy

At HostBooks, we strive to provide quality software (herein after termed Software or products) as envisaging speedy, reliable, and affordable solutions helping in your business and professional life. We also aim to provide you customized affordable pre & post sales, ancillary services, and consultancies (herein after termed as services). There are a number of options available in the market, we appreciate and thank you for giving us your business. We have developed this policy that describes what we will do should we fail to meet your expectations or if your expectations are out of our scope

Refund Policy for Software

Annual Subscriptions

If at anytime during your first month of using our software, you are dissatisfied, please let us know your concern. We will do our best to address your concern, provide an available solution, work around or give a timeline for a solution that will meet your needs. If you are still not satisfied, we will gladly offer you a FULL REFUND for your purchase, and downgrade your account to the free plan for that service with limited access.

Return in case of discontinuity/break/alteration of any functionality

We want you to be happy with our service throughout your entire contract and not only for the first 30 days. So we go beyond that, if at anytime during your contract we remove, break or discontinue functionality that was available at the time you signed up for your contract, please notify us immediately. If we fail to address it in a timely manner to your satisfaction, we will offer you a PRO-RATED REFUND for the remaining contract.

Return in case of customization of any product

As you know that we are a web-based software company and products are standard on global-basis. However, in some cases, based on your requirement we may have to do customization development of some features specific to your needs. We may have to charge additional fee for the customization over and above the standard price. Upon your acceptance to the customization, our deliverables are completed. In such case we will not be able to process any refund.

Auto-Renewal

For your convenience, your subscriptions will auto-renew until you cancel the product. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to you with the payment mode you opted for. Products will only be renewed upon the receipt of the payment. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.

We know that in some cases customers forget to cancel a service/product and they no longer want to continue, until it is has already been charged. In such cases you can contact us for the cancellation of business days of the renewal of the product and we will still process your cancellation and give you a FULL REFUND.

Refund Policy for Services

Annual Subscriptions

If at anytime during your first month of using our services you are dissatisfied, please let us know your concern. We will do our best to address your concern, provide an available solution, work around or give a timeline for a solution that will meet your needs. If you are still not satisfied, we will gladly offer you a FULL REFUND for your service purchase.

Return in case of discontinuing/break/alteration of any service element

We want you to be happy with our service throughout your entire contract and not only the first 30 days. So we go beyond that, if at anytime during your contract we remove, break or discontinue any element of service that was available at the time you signed up for your contract, please notify us immediately. If we fail to address it on a timely manner to your satisfaction, we will offer you a PRO-RATED REFUND for the remaining contract.

Return in case of one time or customized service.

We offer services which are standard in nature. However, in some cases based on your requirement we may have to do customization in the service element. We have to incur cost for the in-house development of the skill set required for such customized service and development of some features specific to your needs. We may have to charge additional fee for the customization over and above the standard price. In such case we will not be able to process any refund.

Auto-Renewal

For your convenience, your subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to you with the payment mode you opted for. Services will only be renewed upon the receipt of the payment. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.

We know that in some cases the customers forget to cancel a service they no longer want to continue, until it is has already been charged. In such cases you can contact us for the cancellation of business days of the renewal of the service and we will still process your cancellation and give you a FULL REFUND.

Expectation to our Refund Policy

Please note that we will not entertain a request for refund (FULL or PRO-RATED) when we have suspended or terminated your access to HostBooks Services/products due to a violation of our Terms of Service.

If you have any questions, please e-mail at inservice@hostbooks.com